Delivery Owner

Roles and responsibilities

Responsible for:

• Managing changes to the system and controlled release management
• Supporting the Business Owner in identifying and mitigating Cyber Security Risk and Responsible for applying cyber security technical controls
• Supporting Business Operations Owner in the design and implementation of End user support, documentation and training where necessary
• Organising response and resolution to service incidents within Service Level Agreements
• Managing major incidents and undertaking Post Incident Reviews (PIRs)
• Ensuring that data is being managed responsibly and in compliance with UNSW Data Governance Policies and Standards
• Maintaining the service record in the IT Service Management system
• Preventative Maintenance Plans and ongoing execution of the plan including technology stack patching

Some Delivery Owners may also have delegated responsibility for managing resources contributing to delivering the service (for example, technical developers).

• Identification and assessment of service risks and associated actions and escalation where necessary
• Application of relevant updates or fixes to software systems to address security vulnerabilitiesDisaster Recovery planning and annual testing for Critical Systems
• Supporting service lifecycle key milestones
• Implementing and operating service monitoring. Responsible for managing response to service monitoring events
• Reviewing Service Management Pack (SMP) annually
• Key technical documentation being produced and maintained: as a minimum high-level solution architecture and high-level integration documentation
• Managing privileged access – adding, removing and reviewing privileged access users
• Supporting the Service Owner with reporting on vendor performance.

Explore our other Service Management roles

Do you have a question?

Email your question to Itservicecentre@unsw.edu.au and our team will get back to you.