Business Operations Owner

The Business Operations Owner provides support to end-users of the service and undertakes the day-to-day business responsibilities on behalf of the Business Owner.

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Roles and responsibilities

The Business Operations Owner differs from that of the Service Owner and (technical) Delivery Owner whose focus is the support and maintenance of the underlying service technology.

The Business Operations Owner is likely to report into the Business Owner. They may be the manager of a team who deliver business processes and support either enterprise wide or for a division or faculty. They and their teams have strong functional knowledge of the service.

Typically, a ‘Head of’ or Senior Manager for enterprise systems.

Responsible for:

Providing business resources for UAT and communicating with key stakeholders to support system changes
Supporting Business Owner in identifying and mitigating Cyber Security risks
Provision of end user support, training and documentation
Managing business resources that contribute to the delivery of the service and/or system
Supporting the Service Owner and Delivery Owner where necessary to resolve incidents
Management and compliance of data in line with UNSW Data Governance Policies and Standards
Supporting preventative maintenance by providing business resources for UAT and communicating with stakeholders
Identifying and assessing service risks and associated actions plans
Supporting Service Owner where necessary in the application of critical patches
Creation of Business Continuity Plan
Annual review of user access, ensuring the principle of least privilege
Providing business requirements for the Service Lifecycle and roadmap as well as vendor and contract management