Business Owner

The Business Owner plays a strategic role rather than being involved in the day-to-day running of the service. They are accountable for the business outcomes that are delivered by the system and represent the service in business strategy discussions.

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Roles and responsibilities

The Business owner role will typically be a senior staff member within a Division or Faculty who is accountable for the business capabilities and processes supported by the IT system.

Assignment of a Business Owner should be commensurate with the scope and risk of the system or service. For example:

Core and Mission Critical systems: Pro-Vice Chancellors, Executive Directors, Registrar
Business Critical and below: Pro Vice Chancellors, Executive Directors or their delegates: Directors or equivalent

A Business Owner is the person who would be the sponsor of a project to replace the system.

Responsible for:

Signing off on annual user access reviews
Provision of business strategy and requirements for Service Lifecycle and roadmap

Accountable for:

Identifying and assessing service risks
Managing Cyber and security risks
Compliance with UNSW Data Governance policies and standards
Business Continuity plan
Appropriate user access and ongoing review of access ensuring the principle of least privilege
Approval of required planned service outages
Advocate for the service and secure funding for major change projects (for example, changing a system that contributes to the delivery of the service)
Provision of business strategy and requirements for Service Lifecycle and roadmap